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Property Management Workshop

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Crisis Negotiator

After 20 years in construction, Lance spent 22 years as a cop becoming the lead crisis negotiator. Qualifying in NZ, Australia, and the FBI, he was described as “The most qualified and highly skilled negotiator within NZ Police”, training with the elite tactical units of Police, Corrections, Fire, Military, and the FBI.

Qualified as a Personal Protection Officer, Lance oversaw the protection of the Prime Minister and those on the witness protection programme.  He was the principal security officer at the Delhi Commonwealth Games and the London Olympics. Lance was also responsible for recruitment and training at the Police Emergency call centres.

Lance has a Master of Arts Degree, (Terrorism, Safety & Security major), a Graduate Diploma in Business Studies, a Diploma in Policing and a Graduate Certificate in Applied Management.


Monday 22nd May, 11:45am, Conway 4


Partner, Heaney & Partners

Shyrelle graduated from Auckland University in 2004 and was admitted to the bar in 2005. She joined the predecessor to the firm in 2004.

Shyrelle receives instructions from New Zealand based insurers on a wide range of issues, typically with an emphasis on professional negligence claims and on policy interpretation. Instructions include claims against solicitors, real estate agents, employers, boards of trustees and territorial authorities.  She also maintains a busy construction law practice. 

Shyrelle has appeared before all courts in New Zealand and on a number of occasions as junior counsel in the Supreme Court. 

Shyrelle assists various organisations on a pro bono basis and has recently been appointed as a Director of St Mary’s Board of Directors charged with developing the school’s buildings and facilities.

Shyrelle was appointed an associate in 2010 and became a partner in 2014.

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Monday 22nd May, 9:45am, Conway 4

Monday 22nd May, 10:05am, Conway 4


Partner, Heaney & Partners

Kent began his career working in a boutique insurance litigation practice in Auckland where he acted for insurers defending professional liability claims brought against solicitors, real estate agents, valuers, engineers and architects. He was also responsible for a large portfolio of carrier liability and cargo recovery claims. He regularly appeared in the District Court on behalf of New Zealand and Australia’s largest debt collection agency.

In 2010, Kent joined the predecessor of the firm as a solicitor. His clients included local authorities and local and international insurers. The claims in which he was involved concerned, among others, tortious claims including building defects, landslips, contamination and breaches of the Resource Management Act. Kent appeared across a number of jurisdictions including the Weathertight Homes Tribunal, the District Court and the High Court.

In June 2012, Kent moved to London where he joined a mid-tier insurance specialist legal practice with 13 offices across the United Kingdom. He joined their professional indemnity team and acted for insurers defending professional liability claims against valuers, estate agents and auctioneers. Kent was also responsible for providing indemnity and liability advice to one of the United Kingdom’s largest real estate and letting agents. In October 2013, Kent moved to Lloyds Bank plc. At Lloyds, Kent managed a team responsible for defending the bank against regulatory and ombudsman claims brought by customers in respect of regulated financial derivative products and non-regulated products such as long-term loans.  

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Podcaster & Money Columnist

Frances Cook is a money communicator and journalist, a reformed financial hot mess who now makes a living saving others from her money mistakes. As a podcaster, columnist, author, and speaker, Frances knows how to balance giving you the information you need with making sure you don’t fall asleep.

Frances is well known and respected for her work as the BusinessDesk Investments Editor. She hosts a weekly personal finance podcast Cooking the Books for BusinessDesk and NZ Herald, and answers reader questions in the weekly Money Answers BusinessDesk column. She also regularly explains what you need to know about the money world in a fortnightly slot on the AM
Show, as well as across other radio and TV shows including TVNZ Breakfast, NewstalkZB, The Hits and Flava. Her speciality is taking complicated, specialised knowledge, and simplifying it down to just what you need to know. Her two books, Tales from a Financial Hot Mess and Your Money, Your Future, were both best sellers.

If you want to know more about money mindset, your KiwiSaver, how to buy a first home, or dip a first toe into investing, Frances can help you. Priding herself on a clear communication style that is never judgemental, Frances has built an audience of people who felt excluded by traditional money advice. From getting out of debt all the way to finding financial freedom, Frances is the smart friend
who can make it make sense.

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Monday 22nd May, 10:05am, Conway 4


Trainer & Consultant, Inspired Training Group

Darren is an Australian based international property management trainer, expert and leading industry authority in fees, scripts and overcoming discounting, as well as productivity and time management.

Authoring two books ‘PM Fee Scripts Secrets’ and ‘Master Your Time Secrets’, Darren Hunter has been training Real Estate Business Owners and Property Managers on a national and international level at seminars, conferences and workshops across Australia, New Zealand and the United States since 2005, with his books now placed into 7 different countries.

Together with 15 years experience as a property manager between 1989 and 2005, Darren has also been a property inspector, senior property manager and state (network) property manager over South Australia and Northern Territory for one of Australia’s most respected real estate brands, managing 28 property managers over 18 regional offices.

Darren specialises in coaching agencies on how to earn more from their rent roll through getting better fees, and trains various topics including time management and stress management via online webinars, seminars, workshops and conferences.

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